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Privacy Policy

Effective date: 2 August 2026

ArborSolve Tree Services respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how ArborSolve Tree Services collects, uses, stores and discloses personal information when you contact us, use our website, submit an enquiry, request a quotation or engage us to provide arboricultural consultancy or tree-care services.

1. Information We Collect

The personal information we may collect includes:

  • Your name

  • Telephone number

  • Email address

  • Property or site address

  • Suburb and postcode

  • Business or organisation name

  • Details about your enquiry, property, trees or proposed project

  • Photographs, development plans, surveys, council correspondence and other documents you provide

  • Information contained in Google Ads lead forms or website enquiry forms

  • Records of quotations, bookings, services, invoices and communications

  • Website usage information, including browser type, device information, pages visited and interactions with our website

  • Any other information you voluntarily provide to us

Please avoid providing sensitive personal information unless it is reasonably necessary for us to assist with your enquiry or provide the requested service.

2. How We Collect Information

We may collect personal information when you:

  • Submit a form through our website

  • Submit a Google Ads lead form

  • Contact us by telephone, SMS, email or social media

  • Request a quotation, assessment or Arborist Report

  • Provide photographs, plans, surveys or council correspondence

  • Engage ArborSolve to perform consulting or tree-care services

  • Interact with our website, advertisements or online profiles

  • Communicate with our employees, contractors or representatives

We may also receive information from architects, builders, developers, property managers, councils, insurers or other project representatives where this is relevant to the services being requested.

3. Why We Collect and Use Personal Information

We may use personal information to:

  • Respond to enquiries

  • Recommend an appropriate arboricultural service

  • Arrange site inspections

  • Prepare quotations, reports, assessments and recommendations

  • Deliver tree-care and consulting services

  • Review property, planning and development information

  • Communicate about appointments, projects, invoices and payments

  • Contact councils, consultants or project representatives where authorised or necessary

  • Maintain business and project records

  • Improve our website, advertising and customer experience

  • Measure advertising and website performance

  • Meet insurance, safety, accounting, regulatory and legal requirements

  • Protect our business, clients, employees and contractors

  • Send service information or marketing communications where permitted

We will only use personal information for purposes reasonably connected with the reason it was collected, unless otherwise authorised or required by law.

4. Google Ads Lead Forms

ArborSolve may use Google Ads lead forms to collect information directly from people who are interested in our services.

Information submitted through a Google Ads lead form may include your name, phone number, email address, postcode, property suburb, required service and project stage.

We use this information to review your enquiry, contact you and recommend an appropriate service.

Information submitted through Google Ads is also handled by Google in accordance with Google’s own terms and privacy practices.

5. Website Forms and Uploaded Files

Our website allows you to submit enquiries and upload files such as:

  • Tree photographs

  • Development plans

  • Feature and level surveys

  • Council correspondence

  • Existing Arborist Reports

  • Engineering or construction information

These materials are used only for reviewing your enquiry, preparing a quotation, conducting an assessment or providing the requested service.

You should only upload documents that you are authorised to provide.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • ArborSolve employees and contractors

  • Arborists, consultants and subcontractors involved in your project

  • Website, email, data-storage and software service providers

  • Advertising and analytics providers, including Google

  • Website hosting and form providers, including Wix

  • Accountants, insurers, legal advisers and professional consultants

  • Councils, planning authorities or government agencies where authorised or required

  • Architects, builders, engineers, planners or other project representatives where relevant

  • Emergency services, regulators or law-enforcement bodies where required by law

ArborSolve does not sell or rent personal information to third parties.

7. Overseas Processing and Storage

Some service providers used by ArborSolve, including website hosting, cloud-storage, email, advertising and analytics providers, may process or store information outside Australia.

The countries in which information may be processed can vary depending on the systems and service providers being used.

We take reasonable steps to use reputable providers and protect personal information under our control.

8. Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Understand how visitors use the website

  • Measure website and advertising performance

  • Record enquiries and conversions

  • Improve content and user experience

  • Display or measure relevant advertising

These services may collect information such as your device type, browser, approximate location, pages visited, referring website and interactions with advertisements.

You can manage or block cookies through your browser settings. Blocking cookies may affect some website functions.

9. Direct Marketing

Where permitted, ArborSolve may use your contact details to provide information about relevant services or follow up on an enquiry.

You may ask us to stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

We may still contact you about an active quotation, booking, project, invoice or service matter.

10. Storage and Security

ArborSolve takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored in:

  • Email accounts

  • Website and form-management systems

  • Cloud-storage services

  • Advertising platforms

  • Accounting and invoicing systems

  • Project records

  • Business devices and secure files

No internet transmission or storage system is completely secure. You should avoid sending unnecessary confidential information through unsecured channels.

11. Retention of Information

We retain personal information for as long as reasonably necessary to:

  • Respond to enquiries

  • Provide services

  • Maintain project and professional records

  • Manage warranties, disputes or insurance matters

  • Meet accounting, taxation, regulatory and legal obligations

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

12. Accessing or Correcting Your Information

You may contact ArborSolve to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making a correction.

In some circumstances, access may be limited where permitted or required by law.

13. Privacy Questions and Complaints

Questions, correction requests or privacy complaints can be directed to:

Corey Martin
Managing Director | Consulting Arborist
ArborSolve Tree Services

Phone: 0403 693 674
Email: corey@arborsolve.net.au
Website: www.arborsolve.net.au

Please provide enough information for us to understand and investigate your concern.

We will take reasonable steps to respond within an appropriate timeframe.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or external services.

ArborSolve is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those providers before providing personal information.

15. Changes to This Privacy Policy

ArborSolve may update this Privacy Policy when our business practices, technology, services or legal obligations change.

The latest version will be published on this page with the updated effective date.

16. Contact ArborSolve

For privacy-related enquiries, contact:

ArborSolve Tree Services
Corey Martin — Managing Director | Consulting Arborist

Phone: 0403 693 674
Email: corey@arborsolve.net.au
Website: www.arborsolve.net.au

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